NEXT SUB-SUB-SECTION: ERP and IT Procurement that Delivers Results >>>
Unlocking the FULL potential of your ERP and other Business Systems
EXECUTIVE BRIEFING (Next date to be advised)
London, United Kingdom or In-House at your venue
See your ERP DIFFERENTLY
Equipping executives to TAKE CHARGE of their ERP
Language YOU understand
The issues reduced to FUNDAMENTALS executives can manage
The REAL issues
Steps you can take TODAY to remediate your problems
HOW to ELIMINATE the ROOT causes of your frustration
RAISE THE BAR across the board
CREATE the strategic information resource you THOUGHT you bought
A BUSINESS Briefing for Executives – NOT a technology course
Demystifies ERP and Business Information Systems generally
Attend this Executive Briefing to understand HOW to UNLOCK the TRUE potential of your investment
This Briefing can also be presented in-house should you require a more confidential environment or want to involve more of your staff
If you attend the full briefing and do not consider that you have received value for money we will gladly refund your full fee.
...or scroll down for more information
Contact me now to learn how to unlock the full potential of your existing investment
Contact me now to have myths debunked and the technology demystified
Contact me now for a concise Executive Level presentation you will understand
The slides for this Briefing are available at the end of this page
· He worked as an Engineer before commencing to work as a Management Consultant in 1989 with the express objective of "bringing the disciplines of Engineering to the Information Technology Industry" -- which means, in practice, "when you go to an engineer to design a bridge you get the bridge you asked for and it stands up!"
Contact me now to gain the benefit of over thirty years experience with regard to the practical high value application of computers in business
Contact me now to gain an Engineering perspective on ERP and Business Systems
Contact me now to learn a radically different and better approach to ERP and Business Systems
Click here for detailed information
This Briefing is directed at Executives and Senior Managers who are frustrated with the sub-optimal performance of their ERP (Enterprise Resource Planning) and other Business Information System investments and want to understand why their problems are occurring and how to rectify them
The Briefing is presented personally by Dr Robertson and throughout the day points are supported by anecdotes and references from personal experience ensuring that the material is brought to life in ways delegates can engage with and act on
Delegates will receive a Compact Disk containing a copy of the presentations together with a diversity of articles and white papers for future reference
This concise Executive Briefing summarizes the experience and lessons learned by Dr James Robertson -- The ERP Doctor -- in 40 years of exposure to Computer Systems, 32 years experience with the application of computers in business and 24 years of experience in bringing the Disciplines of Engineering to the IT and ERP (Enterprise Resource Planning) arena
This experience includes numerous "Pulse Measurement" investigations into failing and sub-optimal Business Information System and ERP investments coupled to assisting clients to turn such situations around and achieve successful high value outcomes
This experience was summarized in the book "The Critical Factors for Information Technology Investment Success" and has been extended since publication of the book with a number of briefings and courses building on this experience -- delegates will receive an electronic copy of the book on registration
The book is associated with the two day course of the same name which is run periodically in conjunction with the Executive Briefing -- please see http://www.james-a-robertson-and-associates.com/Seminars/
The Briefing format came about when delegates to the course said "I really need my CEO to attend this but he will never be able to spend two days, can you create a course that you can present in half a day?"
This Executive Briefing is run over five and a half hours and delivers a wide ranging Executive Overview of the Factors giving rise to ERP under-performance and failure and the measures necessary to remediate these factors and turn systems around AND create EXCEPTIONAL value
Free discussion session after the session – bring specific examples and receive a free consultation
Have your Chief Information Officer or IT Manager attend the two day course or attend this briefing with you
A concise HIGH LEVEL OVERVIEW that will EQUIP you to TAKE CHARGE
If you attend the full briefing and do not consider that you have received value for money we will gladly refund your full fee.
a. Do you experience your ERP as a strategic weapon in your competitive arsenal?
b. Has your ERP investment met ALL your expectations?
c. Does your ERP do EVERYTHING you were promised?
d. Do you get answers to your questions the same day you ask them?
e. Do you regularly extol the virtues of your ERP to your friends, associates and peers?
f. Would you enthusiastically recommend your ERP Implementation firm to your best friend?
g. Are your staff empowered, productive and effective in their use of your ERP?
h. Does the ERP run so smoothly that you seldom call in the Implementers?
i. Has your experience been so positive that you cannot relate to the horror stories some people tell?
If you can say “YES” to all or most of the above questions you do NOT need this Briefing BUT IF you said “NO” you should attend the Briefing and learn how you CAN get to “YES” on all of the above points
Learn HOW to get to YES on ALL the above
a. Is the word “strategic” completely inappropriate when referring to your ERP?
b. Are you totally frustrated with your ERP?
c. Are you seriously considering replacing your ERP because it does NOT deliver?
d. Has your ERP failed to deliver what was promised?
e. Do you struggle to get answers to basic questions even though you know the transactions are being processed?
f. Do answers take days or weeks to obtain and require highly trained personnel to extract?
g. Do related reports on the same information NOT agree?
h. Do you DISTRUST your ERP?
i. Are you paying large sums of money to your Implementer years after they should have left?
j. Do you have senior “consultants” constantly doctoring your system?
k. When you discuss ERP with your peers are you amongst the foremost critics? Or do you try and change the subject?
l. Are your staff as frustrated as you are?
m. Do you have a mass of spreadsheets and add-on software outside the ERP?
n. Are you NOT sure whether you actually really use the ERP at all?
o. Do you regard your Implementer as a necessary evil that generates expenditure you do NOT understand?
p. Do you feel ignorant and stupid around ERP people?
If you said "YES" to many or most of these questions then this Briefing is for you!!
Learn HOW to get to NO on ALL the above
If you answered “NO” to most of the questions in Section 1 or “YES” to most of the statements in Section 2 you will find this Executive Briefing invaluable
You will be taken through a set of principles and a method which will show you how it IS possible to say “YES” to the questions in Section 1 and “NO” to the statements in Section 2
A POWERFUL explanation of the REAL issues in achieving HIGH VALUE ERP operation
Download Welcome and Administration -- pdf Slides in Adobe pdf format
Download Context and Definitions -- pdf Slides in Adobe pdf format
Download What is ERP -- REALLY -- pdf Slides in Adobe pdf format
Download What is ERP -- REALLY -- Presentation in Power Point pptx format
Download Why do ERP implementations fail to deliver -- pdf Slides in Adobe pdf format
Download Why do ERP implementations fail to deliver -- Presentation in Power Point pptx format
Download Precision Configuration -- pdf Slides in Adobe pdf format
Download Precision Configuration -- Presentation in Power Point pptx format
Download How to fix it v 014_015 -- pdf Slides in Adobe pdf format
Download How to fix it -- Presentation in Power Point pptx format
Download Executive Briefing -- Why ERP NOT Delivering -- Document Pack in WinZip zip format
Business Systems NOT delivering?
Call the Business Systems Specialist
Dr James A Robertson -- has been involved in the effective application of Business Information Systems, including but NOT limited to ERP, since 1987 and in the profitable and effective use of computers in Business since 1981.
Drawing on a diversity of experience, including formal military training in Quick Attack techniques at the Regimental Commander level, Dr Robertson has developed highly effective methods of investigating any sub-optimal Business Information Systems situation -- be it an established system or a stalled project or any other source of Executive frustration -- quickly and concisely diagnosing the root cause of the problem and prescribing concise practical actions that Business Executives can effectively act on see the Pulse Measurement page and also the Sample Reports page for redacted real reports.
He has also developed highly effective methods of strategically enriching systems to unlock the full potential of existing investments, see the Precision Configuration page and couples this to architecting small pieces of clever software that harness the full potential of your investment, see the Software page.
If you are having problems with your systems, your project or your IT Department, call The Business Systems Specialist
Business System Failure is RIFE -- we offer insight into why this happens AND WHAT is required to prevent it.
Failure is at epidemic levels with massive damage done to client companies -- if you are NOT aware of the extent of the problem please visit the About Failure page for a catalog of major failures running to billions of Pounds and Dollars.
All evidence indicates that the established players do NOT know how to deliver stable, reliable high value solutions that WORK.
There HAS to be a better way!
This website provides information relating to that way with a large collection of white papers, presentations, standards documents, etc that you can use to start bringing the situation under control
We also offer high level advisory services with regard to the application of the principles advocated on this website
We offer an ENGINEERING APPROACH to addressing these issues
By Engineering I mean the formal, structured, highly disciplined, highly systematic, highly practical approach that consistently delivers results in ALL areas of human endeavor where formally trained and certified engineers are the ONLY practitioners permitted to operate -- think large buildings, factories, motor vehicles, aircraft -- highly complex systems that work at a level that we take it for granted that they WILL work and where failure is all but unthinkable and, when it happens, attracts immediate public attention and rigorous investigation directed at ensuring that such failures are prevented in the future -- in fact, everything that the management consulting industry that implements complex software systems is NOT
This approach is discussed further on the Engineering Approach page.
In 2003 I undertook an in-depth analysis of all the information and experience that I had gathered with regard to the factors giving rise to Business Information System failure including ERP and general IT and classified this information into a number of categories including "The Factors Causing Failure" and "The Critical Factors for Success" based on this I developed a two day Course "The Critical Factors for Information Technology Investment Success" which is still offered today.
Based on this I wrote the book of the same name, which is available in electronic form here for download:
Click here to send us an email subscribing to our free newsletter -- all articles posted by James Robertson will be emailed to you
James has a very detailed profile on LinkedIn should you require further information about him.
You can also connect with him on LinkedIn at http://www.linkedin.com/in/DrJamesARobertsonERPDoctor
James has an open networking profile -- click on "Connect" and use email address James@LinkedIn-at-JARA.com.
You can contact us on
LinkedIn at http://www.linkedin.com/in/drjamesarobertsonerpdoctor
Facebook at https://www.facebook.com/james.a.robertson.393
Mobile: +44 (0) 776-862-2875
Landline: +44 (0) 207-059-0007
Fax: +44 (0) 844 774 4580
There is a large body of white papers, articles and other content produced by Dr James Robertson available on this website
Please click here to visit the detailed listing of articles
About Dr James A Robertson PrEng -- The Business Systems Doctor -- and Other Topics
Catalogue of Major Business Information System Failures
About the Engineering Approach
James Robertson's Value Add
Attributes of a HIGH VALUE solution
Recognizing Business System Failure
The Critical Human Foundation
Old Software IS Viable
From South Africa
Competencies of Dr James A Robertson PrEng
About Professor Malcolm McDonald
Table of Contents
About my relationship with the Almighty Creator, Yah the Eternally Self-Existing
Comments relating to the Business Systems Industry and other topics
Testimonials and other positive material regarding James Robertson
List of Articles
Achieving High Value Business Information System outcomes
Executive Custody -- What is it and HOW do you get it?
The REAL Issues in Integrated Business Information System Success
Part 1: Introduction
Part 2 -- Mythology and Lack of Executive Custody
Part 3 – Strategic Alignment and Precision Configuration
Why your ERP is NOT delivering and HOW to FIX it
IT Project Management
CEO Anthony Lee Comments on his experience of the Pulse Measurement
No Charge Guarantee on the Pulse Measurement Service
Examples of Pulse Measurement Outcomes
Critical questions regarding the Pulse Measurement™
The Pulse Measurement Workflow
The Critical Factors for Business System (ERP+) Investment Success in the Pulse Measurement
Indicative Pulse Measurement Durations
What is a JAR&A Pulse Measurement?
Survival of the fittest – why it makes sense to measure the pulse of your business
Examples of Pulse Measurement Outcomes over 24 years
Sample Pulse Measurement Reports
Strategic Essence: The Missing Link in Business Information Systems
Strategic Essence: Overview
Strategic Essence: Part 1 -- Strategy Defined
Strategic Essence: Part 2 -- Differentiation
Strategic Essence: Part 3 -- The Essence IS Different
Strategic Essence: Part 4 -- The Essence should be the Point of Departure
Strategic Essence: Part 5 -- Discovering Strategic Essence
Strategy -- the Essence of the Business: What is it and how do you develop actionable strategic plans?
Simple Steps to Increase the Strategic Value of your ERP Investment
Free Strategic Snapshot Toolset and Manual
A strategy focused planning system beyond traditional budgeting
Tough IT and ERP Procurement and Contracting that Works
Robust Business Systems Procurement
Part 1 -- Introduction
Part 2 -- Bill of Services, Laboratory, Go-live Certificate, etc
Part 3 -- Executive Engagement, Bid Compliance, Adjudication and other matters
Guidance and Advisory Services
The Art of Project Leadership
Why Regular Communication with the CEO is Vital
The Business Simulation Laboratory
Precision Configuration and Strategic Business Information Architecture
Precision Configuration based on Strategic Engineered Precision Taxonomies
The JAR&A Cubic Business Model
Highly Structured Strategic Chart of Accounts -- a Vital Element of your Corporate Information Arsenal
The Product Catalogue -- an Essential Element of any Precision Configuration
Attributes -- answers to the questions you have NOT yet thought to ask
Case Studies of Notably Successful Projects with high value Precision Configuration
092 Doing things differently and better -- ASCO Case Study 2-- BPM Summit 2013
088 Strategic ERP Invesment -- ASCO Case Study -- Service Management Conference and Exhibition Africa
026 Information Architecture and Design of FIS for Rennies Group -- Financial Information Systems Conf
018 CRM Risk Control: Designing and Implementing an Integrated Risk Mgmt Sys -- Integrated Risk Mgmt Conf
011 V3 Consulting Eng: Benefits of MIS to Professional Practice -- SAICE 15th Ann Conf on Computers in Civil Eng
Strategically Enriching your Business Information Systems
Part 2 -- Principles of Data Engineering
Part 3 -- Steps in applying these recommendations
Simple Steps to increase the strategic information value yield from your Business Systems Investment
The Full JAR&A Taxonomy Manual
Part 1: Introduction, Problem Statement, Definitions and Examples
Part 2: Why Use JAR&A, Required Knowledge and Experience, Cubic Business Model and Chart of Accounts and Taxonomy Software
Part 3: How to do it, Case Studies and White Papers and other References
Example General Ledger Manual
Business Process -- Irrelevant, Distracting and Dangerous
The RIGHT Approach
Custom Strategic Software Design and Oversight of Construction
Standards for Custom Software Specification
What IS Software?
Critical Factors for I.T. Success
A Moral and Ethical Dilemma -- Systems that Fail
Case Studies examining Business Information System failures
The BBC Digital Media Initiative Debacle
The Bridgestone -- IBM Conflict
Speaking and Training
Showcase of Conference Presentations
Most Viewed Presentations
Briefings and Seminars
Why your ERP/BIS is NOT delivering and HOW to FIX it
ERP and IT Procurement that Delivers Results
The Critical Factors for IT and ERP Investment Success
Conferences and Public Presentations
Conferences 80 to 99 -- 2009 to Present
Conferences 60 to 79 -- 2005 to 2009
Conferences 40 to 59 -- 1996 to 2005
Conferences 20 to 39 -- 1994 to 1996
Conferences 01 to 19 -- 1989 to 1994
On-Line Seminars (Webinars)
Webinar on Preparing and Presenting Webinars
Contacting James A Robertson and Associates Limited